Contact center: +94(0)775 098 893/ +94(0)773 858 728  - Email: info@sytexsolutions.com

Outbound Call Center Services

 

Appointment Setting

This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.

Cross Selling and Upselling

Cross selling and up-selling services are provided by Sytex Solutions. This call center function helps in the expansion of the client's market, thereby facilitating growth.

Telemarketing Services

Telemarketing services are primarily call center services which deal with enhanced customer service for clients. Sytex Solutions has been able to meet the client's target in this regard appreciatively.

Market Research & Survey

Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.

Product or Service Promotion

Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Sytex Solutions provides exclusive product promotional support to customers through Tele-services.

Lead Generation

Lead generation means creation or generation of prospective consumer interest into a business product or services. Fusion has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

  

Inbound Call Center Services

 

Answering Service

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Sytex Solutions services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.

Customer Service

Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Fusion is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.

Direct Response Marketing

The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. Sytex Solutions ensures that each incoming call is processed efficiently and appropriately by its call center representative.

Helpdesk Solutions

The help desk is the central hub through which problems and issues are reported. Sytex Solutions provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry Handling

Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Sytex Solutions has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.

Tech Support Solutions

Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.

Sales Lead Qualification

Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. Fusion takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.

Email and Chat Support

Sytex Solutions provides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.

About Us

 

 

 

A well established redefined BPO “Call Centre “since 2011. The Company established itself in the BPO industry by its highly dedicated team of Professionals, to provide our customers with enabled solution services under one roof.

Contact Info

We are proud to say that we train and retain some of the best contact center staff. Highly professional and committed they will complete your tasks in the most efficient way possible.

   20/25, Turner Road, (Off Cotta Road), Colombo 08

  +94(0)775 098 893 /+94(0)773 858 728

  info@sytexsolutions.com